Fare Rules

Depending our the fare type and regulations of each airline, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) for each airline will have different cancellation fee and change fee as follows.

Note: In cases of force majeure problems such as natural disasters, epidemics/pandemics etc., the below fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline policies during that period.

I. Philippine Airlines tickets:

INTERNATIONAL FLIGHTS

CANCELLATION/ REFUND

CHANGE

 

 NO-SHOW (Passengers did not present on their flight)

CLASS

FARE BASIS

BEFORE DEPARTURE 

ON/AFTER DEPARTURE

BEFORE DEPARTURE 

ON/AFTER DEPARTURE

BUSINESS FLEX

 

Permitted with fee

Permitted with fee

Permitted with fee

Permitted with fee

USD100/flight

BUSINESS VALUE

 

Permitted with fee

NOT PERMITTED

Permitted with fee

Permitted with fee

USD100/flight

PREMIUM ECONOMY

 

Permitted with fee

Permitted with fee

Permitted with fee

Permitted with fee

USD100/flight

ECONOMY

Flexible

Permitted with fee

Permitted with fee

Permitted with fee

Permitted with fee

USD100/flight

Value

Permitted with fee

NOT PERMITTED
*Except the flight from/to US/UK/Canada: USD350/pax for refund request

Permitted with fee

Permitted with fee

USD100/flight

Saver

Permitted with fee

NOT PERMITTED

Permitted with fee

Permitted with fee

USD100/flight

Super Saver

NOT
PERMITTED

NOT
PERMITTED

NOT
PERMITTED

NOT
PERMITTED

NOT
PERMITTED

DOMESTIC FLIGHTS

 

 

 

 

 

CLASS

FARE BASIS

BEFORE DEPARTURE

ON/AFTER DEPARTURE

BEFORE DEPARTURE 

ON/AFTER DEPARTURE

NO-SHOW

BUSINESS FLEX

 

Permitted with fee

Permitted with fee

Permitted with fee

Permitted with fee

USD60/flight

BUSINESS VALUE

 

Permitted with fee

Permitted with fee

Permitted with fee

Permitted with fee

USD60/flight

PREMIUM ECONOMY

 

Permitted with fee Permitted with fee

Permitted with fee

Permitted with fee

USD60/flight

ECONOMY

Flexible

Permitted with fee

Permitted with fee

Permitted with fee

Permitted with fee

USD60/flight

Value

Permitted with fee

Permitted with fee

Permitted with fee

Permitted with fee

USD60/flight

Saver

Permitted with fee

NOT
PERMITTED

Permitted with fee

Permitted with fee

USD60/flight

Super Saver

NOT PERMITTED

NOT
PERMITTED

NOT
PERMITTED

NOT
PERMITTED

NOT
PERMITTED

  • Name change: Not permitted. Please go to refund process instead.
  • Ticket transferred to other passenger: Not permitted.
  • Misspelling name: Must be the same person and apply the same fee as refund for promotional fares and nonrefundable fares - apply refund fee of refundable fare in the same sector

Cancellation:

  • Refundable with Fee for Totally Unused Tickets; Non-Refundable for Partially Used Tickets

Important Note:

  • Combination fare between economy super saver and other classes will not be permitted for cancellation or refund.
  • The above general fare rules are for reference only and NOT apply for flight from/to Canada/US/UK/United Arab Emirates. 
  • Ticketing fee is at USD50/ticket and non-refundable in any case. Ticketing fee, Taxes and Airport fee are not refundable in any case

II. Cebu Pacific airline tickets: Will be updated soon.

III. PAL express tickets: Will be updated soon.

Specific fare rules may vary and different from the general fare rules and should be provided on request by contact us through 24/7 supporting email: reservations@flyphilippineairlines.com.

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